Comments on: Ensure a Human Pulse in Your Web Chat http://www.caseycheshire.com/ensure-a-human-pulse-in-your-web-chat/ Online Marketing | Mountain Climbing Sun, 22 Jan 2012 07:16:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Shea http://www.caseycheshire.com/ensure-a-human-pulse-in-your-web-chat/comment-page-1/#comment-143 Shea Tue, 13 Apr 2010 22:59:39 +0000 http://www.caseycheshire.com/?p=140#comment-143 Awesome post Casey!! I can't even tell you how many times I've answered a chat and received the same series of "tests" to prove I'm really a human. The point is that live chat should be like having a phone call. Only you're typing. And no one wants to go through an automated phone call, so why would they like an automated chat? Is that good customer service? Will you actually LEARN anything about your products, business, website, etc. by automating chat? Nope. <br><br>(Disclaimer: I work for Bold Software and that's how I met Casey, but I also consider him a friend thanks to social media.) Awesome post Casey!! I can't even tell you how many times I've answered a chat and received the same series of “tests” to prove I'm really a human. The point is that live chat should be like having a phone call. Only you're typing. And no one wants to go through an automated phone call, so why would they like an automated chat? Is that good customer service? Will you actually LEARN anything about your products, business, website, etc. by automating chat? Nope.

(Disclaimer: I work for Bold Software and that's how I met Casey, but I also consider him a friend thanks to social media.)

]]> By: Tweets that mention Ensure a Human Pulse in Your Web Chat | Casey Cheshire -- Topsy.com http://www.caseycheshire.com/ensure-a-human-pulse-in-your-web-chat/comment-page-1/#comment-142 Tweets that mention Ensure a Human Pulse in Your Web Chat | Casey Cheshire -- Topsy.com Tue, 06 Apr 2010 16:43:41 +0000 http://www.caseycheshire.com/?p=140#comment-142 [...] This post was mentioned on Twitter by Casey Cheshire, Rich Kolb. Rich Kolb said: RT @CaseyChesh: New Blog Post: "Ensure a Human Pulse in Your Web Chat" http://bit.ly/9nWQCE [...] [...] This post was mentioned on Twitter by Casey Cheshire, Rich Kolb. Rich Kolb said: RT @CaseyChesh: New Blog Post: "Ensure a Human Pulse in Your Web Chat" http://bit.ly/9nWQCE [...]

]]>